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FAQ - General

  • Sharing, Bandwidth and Fair Use
  • How to share a folder using right-click menu?
  • How to backup a folder using right-click menu?
  • Everywhere Folder
  • Can my Vault Services account automatically delete files that have been deleted from my local disk?
  • What is "Archived" data?
  • How do I share files using the Desktop Application?
  • How do I manage the files that I have shared?
  • How do I redeem files that have been shared with me?
  • How do I share files using the Website Application?
  • Can I send in my data on a physical disk?
  • How long will it take to backup my data?
  • How do I setup my Mapped Drive?
  • How can I verify that my backup is running?
  • How can I verify that my backup was successful?
  • How do I know my credit card and personal information is safe?
  • Why does the Service keep old versions of my files?
  • Does the Service support UTF-8 filename?
  • Can I use the mapped drive functionality on a machine that runs IIS (Internet Information Server by Microsoft)?
  • What makes Vault Services a superior online backup and storage solution?
  • What type of information do I need to include when I submit a support request?
  • Can I backup MS Outlook using this service?
  • How can I access my data remotely?
  • What platforms do you support?
  • What is the difference between an archive and mirror backup system? Which type is Vault Services?
  • How do I submit a support request?
  • Can I backup MS SQL database files?
  • What is the best way to upload files or folders to my Storage Account on an ad-hoc basis?
  • How do I get started with Vault Services?
  • Can I use PCs, Macs, and Linux-based systems with one account?
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