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  3. FAQ - Account & Subscription

FAQ - Account & Subscription

  • Why is my subscription type listed as "1 GB Free Open Edition?"
  • How do I upgrade to a higher volume plan?
  • I forgot my password. What should I do?
  • Why do I need to email CompliantData from the email address associated with my account?
  • I'm not receiving emails from CompliantData. How do I fix this?
  • How do I setup a sub-account?
  • How do I upgrade from a free account to a paid subscription?
  • Can I change my email address or username?
  • How do I reset my password?
  • How do I cancel my account?
  • How do I update my billing profile?
  • What is a sub-account? How does it work?
  • If I upgrade to a higher volume subscription level, when will I get charged and will it be pro-rated?
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