General

FAQ - Resellers

• Account Setup Tutorial
• Basic Functions Tutorial
• Does Vault Services have a reseller program?

FAQ - Reporting

• How do I view my account usage?
• What do the each of the backup reporting icons signify?

FAQ - Website Application

• How do I access (restore) my data using the Website Application?
• How do I upload an individual file or folder using the Website Application?
• What is the Website Application? How do I use it?

FAQ - Desktop Application

• How do I move files within my Storage Account?
• How do I delete a file from my Account (using the Desktop Application)?
• How do I find an older version of a file in my account?
• Does the software backup open/locked/in-use files?
• How do I turn off a backup category?
• How do I set up an automatic backup category?
See all 13 articles

FAQ - Security, Privacy & Compliance

• Where is my Account data physically stored?
• What is a Personal Key in the encryption settings?
• Is Vault Services HIPAA compliant?
• Does Vault Services have SAS-70 certification?
• How is my data secured at Vault Services?

FAQ - Pricing & Payment

• How can I change my Credit Card on file?
• How can I get an invoice for my subscription?
• I noticed a $1.00 USD charge on my credit card statement from Vault Services. Why was I charged?
• What happens if my payment fails or my card is declined?
• How much does it cost?

FAQ - Account & Subscription

• Why is my subscription type listed as "1 GB Free Open Edition?"
• How do I upgrade to a higher volume plan?
• I forgot my password. What should I do?
• Why do I need to email CompliantData from the email address associated with my account?
• I'm not receiving emails from CompliantData. How do I fix this?
• How do I setup a sub-account?
See all 13 articles

FAQ - General

• Sharing, Bandwidth and Fair Use
• How to share a folder using right-click menu?
• How to backup a folder using right-click menu?
• Everywhere Folder
• Can my Vault Services account automatically delete files that have been deleted from my local disk?
• What is "Archived" data?
See all 38 articles

Main Menu forum

• ★ Welcome to the Vault Services Knowledge Base and Support Center
• ★ How do I use the Vault Services Knowledge Base?

Netgear ReadyNAS

• Sharing, Bandwith and Fair Use
• How to enable your ReadyNAS Vault
• How do I setup/manage backup jobs on ReadyNAS?