We do not currently support FTP access because it is a potentially insecure transfer method and because many firewalls do not permit FTP.
There are three secure ways to upload files to your Account:
1. Desktop software - with either an automated scheduled backup, or using the explorer interface to "upload".
2. The mapped drive - this is another feature of the backup software that is downloaded which gives you a mapped drive (usually the T:\ drive).
3. The website itself - you can login to your account and upload (or download) files that way as well.